We have a no-return policy for open items, which means you can only return non-open, non-damaged items. Any return shipping fees are to be paid by the customer. Return window are 30 days only from your order date.

To be eligible for a return, your item must not be open or used, or damaged and you must provide a reason for the return, so that we may better serve future customers. You’ll also need the receipt or proof it was purchased from our website.

To start a return, you can contact us at team@elixumlife.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at team@elixumlife.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like promotional items (we cannot accept returns on sale items or gift cards). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Validity
Each customer gets only one return per lifetime, once consumed no further returns will be accepted.